Privacy Policy
Effective Date: 10 April 2026
At RCI Projects Limited (“RCI Projects”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website (https://www.rci-projects.co.uk), request a quote, contact us, or otherwise interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Data Controller: RCI Projects Limited 19 Old Hall Street Liverpool L3 9JQ
Company Registration: 10571579 Telephone: 0151 493 9555 Email: info@rci-projects.co.uk
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
2. Information We Collect
We may collect the following types of personal data:
- Contact information — Name, email address, phone number, company name and job title.
- Project and enquiry details — Information you provide when requesting a quote, submitting a project brief, or discussing a shop fit out, bespoke fabrication or installation project.
- Technical data — IP address, browser type, device information, pages visited and time spent on our site (collected via cookies and similar technologies).
- Correspondence — Any messages, emails or calls you send to us.
We do not collect sensitive personal data unless it is voluntarily provided and relevant to your enquiry.
3. How We Collect Your Information
We collect information directly from you when you:
- Fill in our contact or quote request form on rci-projects.co.uk
- Email, call or write to us
- Engage with us regarding a potential or live shop fit out project
We may also receive information indirectly from third parties (e.g., business referrals), but only where lawful.
4. How and Why We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we use it for the following purposes and lawful bases:
| Purpose | Lawful Basis |
|---|---|
| Responding to your quote requests or project enquiries | Performance of a contract or steps prior to entering a contract |
| Providing shop fit out, bespoke fabrication and installation services | Performance of a contract |
| Managing our relationship with you (communications, project updates) | Performance of a contract / Legitimate interests |
| Improving our website and services | Legitimate interests |
| Sending occasional marketing communications about our services (only where you have consented or we have a legitimate interest) | Consent or Legitimate interests |
| Complying with legal or regulatory obligations | Legal obligation |
We will not sell your personal data to third parties.
5. Who We Share Your Information With
We may share your personal data with:
- Trusted subcontractors, suppliers and installers (only as necessary to deliver your shop fit out project)
- Professional advisers (accountants, lawyers) where required
- Regulatory bodies or law enforcement where we are legally obliged to do so
- Third-party service providers who help us run our business (e.g., website hosting, email systems, CRM) – all under strict data processing agreements
We do not transfer your personal data outside the UK except where necessary and protected by appropriate safeguards.
6. How Long We Keep Your Information
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements.
Typical retention periods:
- Enquiry and quote data: up to 3 years after last contact (unless you become a client)
- Client project data: duration of the project plus up to 7 years for contractual and tax purposes
- Marketing consent: until you withdraw consent
7. Your Legal Rights
Under UK GDPR you have the following rights:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Rights related to automated decision-making (we do not use this)
To exercise any of these rights, please contact us at the email or address above. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Cookies and Tracking Technologies
Our website rci-projects.co.uk uses cookies to improve your experience, analyse traffic and understand how visitors use the site. You can manage your cookie preferences through our cookie banner or your browser settings.
For full details, please see our Cookie Policy [link to separate Cookie Policy page if you have one].
9. Security
We take the security of your personal data seriously and have appropriate technical and organisational measures in place to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will be revised accordingly. We encourage you to review this page periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
RCI Projects Limited 19 Old Hall Street, Liverpool, L3 9JQ Email: info@rci-projects.co.uk Phone: 0151 493 9555
1. Cookie Policy
Cookie Policy
Effective Date: 10 April 2026 Last Updated: 10 April 2026
At RCI Projects Limited (“RCI Projects”, “we”, “us” or “our”), we use cookies and similar tracking technologies on our website https://www.rci-projects.co.uk to improve your browsing experience, analyse site traffic and deliver relevant content.
This Cookie Policy explains what cookies are, how we use them, the types of cookies we deploy, and how you can manage your preferences. It should be read alongside our Privacy Policy.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations 2003 (PECR).
What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet or mobile) when you visit a website. They help the site remember your actions and preferences over time.
Cookies can be:
- Essential – Necessary for the website to function properly.
- Functional – Enable enhanced features and personalisation.
- Analytics/Performance – Help us understand how visitors use the site.
- Marketing – Used to deliver relevant advertisements (we currently do not use these).
Cookies We Use on rci-projects.co.uk
We use the following categories of cookies:
- Strictly Necessary Cookies These cookies are essential for the website to operate. They enable core functions such as form submissions (quote requests and contact forms), security and network management. You cannot opt out of these cookies as the website would not function without them.
- Performance / Analytics Cookies These cookies help us analyse how visitors interact with our site (e.g., pages visited, time spent). We use this data to improve the user experience and performance of rci-projects.co.uk. Examples: Google Analytics (or similar tools).
- Functional Cookies These allow the website to remember choices you make (such as language preference or form data) to provide a more personalised experience.
We do not currently use marketing or advertising cookies on our website.
Third-Party Cookies
Some cookies may be set by third-party services we use (e.g., website hosting providers, analytics tools or embedded content). These third parties are bound by their own privacy policies.
How Long Do Cookies Stay on My Device?
- Session cookies – Deleted when you close your browser.
- Persistent cookies – Remain on your device for a set period or until you delete them.
Managing Your Cookie Preferences
You can control and/or delete cookies as you wish. Most web browsers allow you to:
- Block or allow all cookies
- Block only third-party cookies
- Delete all cookies when you close the browser
You can also manage your preferences through the cookie consent banner on our website.
To change your settings or withdraw consent at any time, please use the cookie management tool on rci-projects.co.uk or adjust your browser settings.
Note: Blocking some cookies may affect the functionality of the website.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted here with an updated “Last Updated” date. We encourage you to review this page periodically.
Contact Us
If you have any questions about our use of cookies, please contact us:
RCI Projects Limited 19 Old Hall Street, Liverpool, L3 9JQ Email: info@rci-projects.co.uk Phone: 0151 493 9555
2. Terms and Conditions
Terms and Conditions
Effective Date: 10 April 2026
These Terms and Conditions (“Terms”) govern your use of the website https://www.rci-projects.co.uk (“Website”) operated by RCI Projects Limited (“RCI Projects”, “we”, “us” or “our”).
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. Use of the Website
The Website provides information about our shop fit out, bespoke fabrication and commercial interior services. It also allows you to request quotes and contact us.
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website.
2. Intellectual Property
All content on the Website, including text, images, logos, project photographs (e.g., Racketeer, Pret and HOP Vietnamese projects), designs and materials, is owned by RCI Projects or our licensors and is protected by copyright and other intellectual property laws.
You may view and print pages for your personal, non-commercial use only. You must not reproduce, distribute, modify or commercially exploit any content without our prior written permission.
3. Quotes and Enquiries
Any quote or estimate provided via the Website or by email is indicative only and subject to a full site survey and final written confirmation.
All projects are subject to our separate project-specific contract and terms, which will be provided to you before work commences.
4. Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices or availability of those external sites.
5. Disclaimer
The information on the Website is provided for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the Website or the information contained on it.
Your use of the Website and any reliance on the information is strictly at your own risk.
6. Limitation of Liability
To the fullest extent permitted by law, RCI Projects shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of your use of the Website.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
7. Indemnity
You agree to indemnify and hold RCI Projects harmless from any claims, losses, liabilities, damages and expenses (including legal fees) arising from your breach of these Terms or your use of the Website.
8. Governing Law and Jurisdiction
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute.
9. Changes to These Terms
We may update these Terms from time to time. The “Effective Date” at the top will be revised. Continued use of the Website after changes constitutes acceptance of the new Terms.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
RCI Projects Limited 19 Old Hall Street, Liverpool, L3 9JQ Email: info@rci-projects.co.uk Phone: 0151 493 9555